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Frequently Asked Questions

How do I get back to my document?

Once all signatories have completed the DocuSign document, you'll be notified via email. You can access your documents by opening the completed notification email that is sent to you once all signers have finished signing.

Does the person who sent this to me know that I've viewed and am done?

Once all signers have finished, the sender will receive an email notification that the document is complete.

Does anybody else receive notifications and copies of the Agreement I just viewed?

This Agreement is available for you to view or download at any time via the link in the email notification you received. Once all signatories have completed, a copy will be retained by SCAPE for performance management and audit purposes. This also means we can provide you with a copy if you need it later. Once signed, our framework management team will also receive a notification.

This helps us to manage the performance of the services delivered for you. Information held and managed by SCAPE is solely for the purposes of effective delivery of services to our clients, and only under the terms of the Access Agreement your organisation has with us.

All information is held in compliance with the General Data Protection Regulations 2016.

Who do I contact with questions about this document?

If you have questions about the project-specific information in the document, you should contact your framework manager or project lead within the relevant delivery partner.

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